Support: (206) 395-7163 | Sales: (206) 838-1630

Status

Network Interruption Resolved

Our engineers have resolved the issue. Customer availability restored. For continued assistance, please contact support@dfcolo.com

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Network Interruption

We are currently experiencing a network issue affecting a limited number of customers. Our network engineers are investigating. We will update as new information becomes available.

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TUK Power Event

TUK is back on utility power. We are waiting for Seattle City Light to provide details of the outage.

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TUK Power Event

We experienced a power incident at our Tukwila Datacenter this morning and are currently running on generator power. Seattle City Light is currently investigating the issue at their Duwamish Substation. We will provide an update when we have more information from Seattle City Light

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Zendesk – functionality restored

Zendesk appears to be operating normally. We will continue to monitor. In case any tickets were lost during the downtime, if you submitted a ticket to support this morning and did not get a response, please resubmit.

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Zendesk Issues

Zendesk continues to have issues – please call our NOC directly if you need support @ (206) 395-7163

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Zendesk Issues – December 23, 2015

We have noticed intermittent performance issues with our ticketing system, Zendesk. If you need to contact support, please call our 24/7 support line @ 206-395-7163

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SEA UPS2A – Emergency Maintenance

Work on SEA UPS2A is complete.

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SEA UPS2A – Emergency Maintenance

We are performing emergency maintenance on UPS 2A in the Seattle datacenter. There will be no customer impact. Customers will be switched to utility power briefly, and then switch back to the UPS.  

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UPS3B Power Incident

All components have been installed. Unit will be energized, checked and tested. During this time there will be NO customer load on the UPS. The unit will be isolated. If unit passes testing, we transfer load at approx. 2:45pm.

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Main Office

Digital Fortress
12101 Tukwila International Blvd.
Seattle, WA 98168


(206) 838-1630
info@dfcolo.com

SUPPORT
(206) 395-7163
support@dfcolo.com