Digital Fortress Support
We know how essential your high-availability applications and systems are to your business, which is why we make sure support is available to you when you need it. Whether it is to assist in troubleshooting or to make a remote hands request, our professional support staff is available 24x7x365–without exception.
To better address the different needs of our managed shared and dedicated services customers, as well as our colocation customers, we use two different service ticketing systems:
To reach support for your colocation service, open a support ticket in our Colocation Services Helpdesk or call (206) 395-7163.
To reach support for your shared or dedicated service, open a support ticket in our Managed Services Helpdesk or call (206) 596-7926.
Additional remote services and advanced troubleshooting are available upon request. For account or billing support, visit the Contact page for additional information.