We know how essential your high-availability applications and systems are to your business, which is why we make sure support is available to you when you need it. Whether it is to assist in troubleshooting or to make a remote hands request, our professional support staff is available 24 x 7 x 365 – without exception.
To better address the different needs of our Hosting and Colocation customers, we use two different service ticketing systems:
To reach NOC Support (rack, power, bandwidth, networking)
To reach Hosting Support (website, email, database, managed services)
If in doubt, contact NOC Support and they can forward your requests to the appropriate parties. Additional remote services and advanced troubleshooting are available upon request.
For blow by blow technical updates and service announcements, you can also follow us on twitter http://twitter.com/dfcolo.