Status

Tukwila DC Network Impairment – Update

Our networking team has identified the latency and packet loss happening on the Level3 network and has opened a ticket.

Customers affected should see service returning to normal states as we have implemented a work around until Level3 resolves the issue.

Please contact our NOC if you continue to experience and issues.

By |April 15th, 2015|Status|Comments Off

Tukwila DC Network Impairment

We are currently experiencing network latency, packet loss and intermittent connectivity loss for a limited number of customers in our Tukwila Datacenter.

Our network Engineering team is investigating and working with the affected customers to resolve the issue.

We will update on the status in 1 hour.

By |April 15th, 2015|Status|Comments Off

Seattle Network Maintenance – End

The Seattle Network Maintenance has concluded.
Please notify the NOC if you have any questions.

By |April 2nd, 2015|Status|Comments Off

Seattle Network Maintenance Notification

Maintenance Window : Thursday April 2nd 11:00 pm – Friday April 3rd 6:00 a.m.
Description: Digital Fortress has expanded our Fiber capacity coming into the Seattle DataCenter growing our capacity from 12 strands to 96. We will swing our backbone connections to the new fiber infrastructure one at a time to reduce impact and to test the connection prior to moving the next fiber.
Impact: A small group of customers with a dark fiber wave will experience a brief service interruption of 30 minutes or so. Customers with Digital Fortress bandwidth should not see any significant interruption in service.
Please call the NOC if you have any questions.
Thanks

By |March 31st, 2015|Status|Comments Off

Maintenance Window April 2nd and 3rd, and Work Notice For Tonight

As part of our effort to continually improve reliability we will be upgrading our incoming fiber runs to the 3101 Western Avenue facility next week. The extent of this work requires us to provide you with a maintenance window notification. The maintenance will take place next Thursday April 2 from 6p.m to 6 a.m. on Friday April 3. We do not expect this work to impact operations or cause any downtime at the facility for customers utilizing our network as the existing redundant paths will be cutover at different times. We are actively working with the two dark fiber customers that will see a brief impact during the cutover.

Additionally, one of our telecommunications partners will be upgrading incoming fiber runs to the 3101 Western Avenue facility tonight. The upgrade will take place from 6p.m tonight to 2a.m. tomorrow morning. We do not expect this work to impact operations or cause any downtime at the facility for any customers. However, as there is always a risk of the unexpected we felt it is appropriate to notify all of you of the pending work.

Please call us if you have any questions or concerns.

By |March 26th, 2015|Status|Comments Off

Maintenance Notification

Our telecommunications provide is onsite in Seattle and has begun their work. They will continue working until 3:00 AM PDT.

This work is not expected to have an impact on our existing network.

Please call our NOC if you have any questions.

By |March 19th, 2015|Status|Comments Off

Maintenance Notification

Our telecommunications provider will be onsite from 11:00 PM PDT (3/19) until 3:00 AM PDT (3/20) to run additional fiber into our MMR. This activity is not expected to impact the existing network we have in place. This is a courtesy notification and we will have additional staff onsite to manage and monitor the vendor and systems.

Please contact our NOC if you have any questions.

Thanks

By |March 19th, 2015|Status|Comments Off

Emergency Maintenance Window Seattle UPS2A – Complete

The Maintenance has completed successfully. UPS2A is back online and customers have been moved back to UPS power.

Please contact the NOC if you have any further issues.

By |March 13th, 2015|Status|Comments Off

Emergency Maintenance Seattle UPS2A – Update

The load testing has completed successfully. We will be transferring the load from utility to the UPS around 1 a.m.

We will notify once the maintenance has completed and the UPS is once again carrying the workload.

By |March 13th, 2015|Status|Comments Off

Emergency Maintenance Seattle UPS2A Update

The UPS load testing was successful, however an alarm for one of the fans warrants some investigation. The fans were all operational and the UPS performed well.
We will be looking into the resolution of the alarm and will post an update when we have more information.

By |March 12th, 2015|Status|Comments Off

Emergency Maintenance Seattle Power UPS2A – Update

Load testing has begun. The load will continue to ramp up and test for approximately 1 hour.

We will post notification when the load testing is complete and we will prepare for transferring from Utility power to UPS.

By |March 12th, 2015|Status|Comments Off

Emergency Maintenance Window Seattle UPS2A

Maintenance Start time: 9:00 PM PDT
Maintenance End Time: 3:00 AM PDT

Our unit testing has been successful so far. We plan on doing load bank testing beginning at 9:00 PM PDT.
We will perform load bank testing for 1 hour. Pending the results of this testing we will transfer the customer load back on to UPS2A.

We will provide an update 15 minutes prior to the transfer from Utility power to UPS.

Thanks

By |March 12th, 2015|Status|Comments Off

Seattle Power Event Update – March 12

We are currently on track to call an Emergency Maintenance Window from 9 pm PDT to 3 a.m. PDT (3/13)

This is still pending our test validation on the UPS which is ongoing. We will provide another update at 8 pm for official declaration of the Maintenance window.

By |March 12th, 2015|Status|Comments Off

Seattle Power Update

We continue to repair the failed UPS. Due to the extent of the maintenance we have called in additional resources to support us during this time. We anticipate load testing will commence around 8 pm PDT. If testing is successful we will call an Emergency Maintenance Window around 9 pm. PDT.

By |March 12th, 2015|Status|Comments Off

Seattle Power Update March 12

Based on our progress with repairs and testing through 1:00am on March 12 we have decided to continue troubleshooting and testing for the remainder of the morning. This means we will push the potential time-frame for an emergency maintenance window to tonight (the evening of March 12). We will provide another update by noon today. If you need or want an earlier update please contact the DF NOC.

By |March 12th, 2015|Status|Comments Off