Status

2014-10-02: CAT 2 Planned UPS 6 & 7 Maintenance – TUK2

CAT 2 Planned UPS Maintenance – TUK2
EVENT START: 09:00 hrs – 2014-10-02
EVENT FINISH: 17:00 hrs – 2014-10-02
IMPACT/RISK: Low Risk

 

SUMMARY: DC Group will be performing routine annual battery and UPS maintenance on UPS 6 & 7 on P2.

If you have questions or issues please send email to support@dfcolo.com to open a ticket.

 

 

 

By |September 22nd, 2014|Status|Comments Off

2014-09-04: CAT 2 Planned NETWORK Maintenance – TUK (Resolved)

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:00 hrs – 2014-09-04
EVENT FINISH: 02:00 hrs – 2014-09-04
IMPACT/RISK: Medium – Moderate Service Interrupting

 

SUMMARY: Reboot 4th floor Core Router for mandatory code upgrade.

This should not impact connectivity, but as the Seattle cores re-establish BGP sessions with Tukwila there will be a brief period where CPU spikes as the tables are re-built. At most you should see a period of potentially increased latency, and maybe a small amount of packet loss. No individual period of service degradation should last more than 10 minutes, and a total of two predicted periods of potentially impacted service (one for each Seattle core router).

 

Maintenance Completed 12:15

If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |September 3rd, 2014|Status|Comments Off

2014-08-28: CAT 2 Planned NETWORK Maintenance – SEA (RESOLVED)

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:00 hrs – 2014-08-28
EVENT FINISH: 02:00 hrs – 2014-08-28
IMPACT/RISK: Medium – Moderate risk, service interrupting
SUMMARY: We will be conducting mandatory code upgrades on Seattle core routers.

 

Maintenance Completed

By |August 28th, 2014|Status|Comments Off

2014-08-28: CAT 2 Planned NETWORK Maintenance – SEA

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:00 hrs – 2014-08-28
EVENT FINISH: 02:00 hrs – 2014-08-28
IMPACT/RISK: Medium – Moderate risk, service interrupting
SUMMARY: We will be conducting mandatory code upgrades on Seattle core routers.

 

If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |August 27th, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:01 hrs – 2014-08-21
EVENT FINISH: 02:00 hrs – 2014-08-21
IMPACT/RISK: Medium – Moderate Service Interrupting

 

Maintenance has been completed and the maintenance window is now closed.

The move was accomplished and all maintenance tasks were completed successfully with the exception of our connection to XO Communications.  The new DF Network has four egress paths therefore the lack of connectivity to XO is not impacting the performance of our network.

DF NetOps has engaged XO Communications to re-establish connectivity with their router.

We are reading poor light levels coming from XO which is preventing the interface from re-establishing.

If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |August 21st, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK MaintenanceEVENT START: 00:01 hrs – 2014-08-21EVENT FINISH: 02:00 hrs – 2014-08-21IMPACT/RISK: Medium – Moderate Service InterruptingSUMMARY: Moving Westin Cross Connects from 20th floor to 4th floor. During this maintenance, routes to/from XO communications and SiX peering partners will be unavailable. Traffic will egress via other carriers.

With the expectation of the BGP peering with XO, all network services have been restored including SiX peering.

 

If you have questions or issues please send email tosupport@dfcolo.com to open a ticket.

By |August 21st, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:01 hrs – 2014-08-21
EVENT FINISH: 02:00 hrs – 2014-08-21
IMPACT/RISK: Medium – Moderate Service Interrupting
SUMMARY: Moving Westin Cross Connects from 20th floor to 4th floor. During this maintenance, routes to/from XO communications and SiX peering partners will be unavailable. Traffic will egress via other carriers.

 

Maintenance began at 12:01 and will be completed by 02:00.

If you have questions or issues please send email tosupport@dfcolo.com to open a ticket.

 

By |August 21st, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:01 hrs – 2014-08-21
EVENT FINISH: 02:00 hrs - 2014-08-21
IMPACT/RISK: Medium – Moderate Service Interrupting
SUMMARY: Moving Westin Cross Connects from 20th floor to 4th floor. During this maintenance routes to/from XO communications and SiX peering partners will be unavailable. Traffic will egress via other carriers.  If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |August 21st, 2014|Status|Comments Off

2014-08-12: Cat 1 Unplanned Network Event – Tukwila & Seattle (RESOLVED)

EVENT TYPE: Cat 1 Unplanned Network Event
EVENT START: 03:43 hrs – 2014-08-12
EVENT FINISH: 14:20 hrs – 2014-08-12
IMPACT/RISK: Moderate / High risk service interruption
SUMMARY: We are investigating customer reports around network connectivity issues of unknown scope and origin.  DF Network looks solid but are investigating possible issues with an upstream provider.

UPDATE 14:00 hrs – We are cautiously optimistic the efforts with Comcast & Level 3 have proven to be successful. We are no longer seeing packet loss across the internet. It is important to note that no changes were made to the DF Network prior to or during this broad outage. We are monitoring the situation closely and will provide updates if applicable in the future.  Please see article @ http://webfor.com/widespread-internet-outage-today/ If you have questions or continue to have issues please send email to support@dfcolo.com to open a ticket.

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By |August 12th, 2014|Status|Comments Off

2014-08-04: Cat 2 Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: Cat 2 Planned Facilities Maintenance – Tukwila
EVENT START: 08:00 hrs – 2014-08-04
EVENT FINISH: 16:00 hrs – 2014-08-04
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: TUK1 UPS 2A will be briefly shut down for testing. Once UPS 2A is online, UPS 2B will be shut down for routine AC & DC capacitor replacement. This should be a No Impact event but if you have questions please send email to support@dfcolo.com to open a ticket.

By |August 4th, 2014|Status|Comments Off

2014-08-01: Cat 3 Planned Network Maintenance – Tukwila & Seattle (RESOLVED)

EVENT TYPE: Cat 3 Planned Network Maintenance
EVENT START: 21:00 hrs – 2014-08-01
EVENT FINISH: 11:59 hrs – 2014-08-01
IMPACT/RISK: Non Customer Impacting
SUMMARY: Digital Fortress will temporarily be without email and telephone service while we conduct necessary network maintenance Friday between 21:00 hrs and 23:59 hrs. This will not affect access to ticketing; Customers are encouraged to send email to support@dfcolo.zendesk.com to file a ticket, or call the NOC mobile line direct at 206 734 9997.

By |July 31st, 2014|Status|Comments Off

2014-07-31: CAT 1 Emergency Network Maintenance Spectrum Networks – Seattle & Tukwila (RESOLVED)

EVENT TYPE: CAT 1 Maintenance, Critical
EVENT START: 02:00 hrs – 2014-07-31
EVENT FINISH: 05:00 hrs – 2014-07-31
IMPACT/RISK: Low/no risk service interruption
SUMMARY: Spectrum Networks will be performing a proactive emergency maintenance to move DF connections off of equipment that appears to be failing.  They anticipate approximately an hour of down time during the stated window.

This is expected to be a zero-impact event for Digital Fortress customers.  NetOps has rerouted traffic away from Spectrum transit and onto our redundant Level 3 and XO circuits until they can resolve this issue.  But if you have questions please file a ticket by sending email to support@dfcolo.com.

By |July 30th, 2014|Status|Comments Off

2014-07-25: CAT 3 Planned Generator Maintenance – Tukwila (RESOLVED)

EVENT TYPE: CAT 3 Planned FACILITIES Maintenance
EVENT START: 07:00 hrs – 2014-07-25
EVENT FINISH: 16:00 hrs – 2014-07-25
IMPACT/RISK: No Risk / Informational
SUMMARY: NC Power will be performing a semi annual service to include oil change and filters on all TUK1 CAT generators. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 25th, 2014|Status|Comments Off

2014-07-22: CAT 3 Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: CAT 3 Planned Maintenance
EVENT START: 07:00 hrs – 2014-07-22
EVENT FINISH: 16:00 hrs – 2014-07-22
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: NC Power will be performing a semi annual service to include oil change and filters on all TUK2 Onan generators. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 22nd, 2014|Status|Comments Off

2014-07-21~30 CAT 3 Planned Facilities Maintenance – TUK (OPEN)

EVENT TYPE: CAT 3 Planned Facilities Maintenance
EVENT START: 06:00 hrs – 2014-07-21~30
EVENT FINISH: 16:00 hrs – 2014-07-21~30
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: MacDonald Miller will be performing our quarterly HVAC pm on TUK1 & 2 systems over the following 2 weeks. usual start time is 6am to 2pm. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 21st, 2014|Status|Comments Off