Status

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:01 hrs – 2014-08-21
EVENT FINISH: 02:00 hrs – 2014-08-21
IMPACT/RISK: Medium – Moderate Service Interrupting

 

Maintenance has been completed and the maintenance window is now closed.

The move was accomplished and all maintenance tasks were completed successfully with the exception of our connection to XO Communications.  The new DF Network has four egress paths therefore the lack of connectivity to XO is not impacting the performance of our network.

DF NetOps has engaged XO Communications to re-establish connectivity with their router.

We are reading poor light levels coming from XO which is preventing the interface from re-establishing.

If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |August 21st, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK MaintenanceEVENT START: 00:01 hrs – 2014-08-21EVENT FINISH: 02:00 hrs – 2014-08-21IMPACT/RISK: Medium – Moderate Service InterruptingSUMMARY: Moving Westin Cross Connects from 20th floor to 4th floor. During this maintenance, routes to/from XO communications and SiX peering partners will be unavailable. Traffic will egress via other carriers.

With the expectation of the BGP peering with XO, all network services have been restored including SiX peering.

 

If you have questions or issues please send email tosupport@dfcolo.com to open a ticket.

By |August 21st, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:01 hrs – 2014-08-21
EVENT FINISH: 02:00 hrs – 2014-08-21
IMPACT/RISK: Medium – Moderate Service Interrupting
SUMMARY: Moving Westin Cross Connects from 20th floor to 4th floor. During this maintenance, routes to/from XO communications and SiX peering partners will be unavailable. Traffic will egress via other carriers.

 

Maintenance began at 12:01 and will be completed by 02:00.

If you have questions or issues please send email tosupport@dfcolo.com to open a ticket.

 

By |August 21st, 2014|Status|Comments Off

2014-08-21: CAT 2 Planned NETWORK Maintenance – Westin

EVENT TYPE: CAT 2 Planned NETWORK Maintenance
EVENT START: 00:01 hrs – 2014-08-21
EVENT FINISH: 02:00 hrs - 2014-08-21
IMPACT/RISK: Medium – Moderate Service Interrupting
SUMMARY: Moving Westin Cross Connects from 20th floor to 4th floor. During this maintenance routes to/from XO communications and SiX peering partners will be unavailable. Traffic will egress via other carriers.  If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |August 21st, 2014|Status|Comments Off

2014-08-12: Cat 1 Unplanned Network Event – Tukwila & Seattle (RESOLVED)

EVENT TYPE: Cat 1 Unplanned Network Event
EVENT START: 03:43 hrs – 2014-08-12
EVENT FINISH: 14:20 hrs – 2014-08-12
IMPACT/RISK: Moderate / High risk service interruption
SUMMARY: We are investigating customer reports around network connectivity issues of unknown scope and origin.  DF Network looks solid but are investigating possible issues with an upstream provider.

UPDATE 14:00 hrs – We are cautiously optimistic the efforts with Comcast & Level 3 have proven to be successful. We are no longer seeing packet loss across the internet. It is important to note that no changes were made to the DF Network prior to or during this broad outage. We are monitoring the situation closely and will provide updates if applicable in the future.  Please see article @ http://webfor.com/widespread-internet-outage-today/ If you have questions or continue to have issues please send email to support@dfcolo.com to open a ticket.

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By |August 12th, 2014|Status|Comments Off

2014-08-04: Cat 2 Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: Cat 2 Planned Facilities Maintenance – Tukwila
EVENT START: 08:00 hrs – 2014-08-04
EVENT FINISH: 16:00 hrs – 2014-08-04
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: TUK1 UPS 2A will be briefly shut down for testing. Once UPS 2A is online, UPS 2B will be shut down for routine AC & DC capacitor replacement. This should be a No Impact event but if you have questions please send email to support@dfcolo.com to open a ticket.

By |August 4th, 2014|Status|Comments Off

2014-08-01: Cat 3 Planned Network Maintenance – Tukwila & Seattle (RESOLVED)

EVENT TYPE: Cat 3 Planned Network Maintenance
EVENT START: 21:00 hrs – 2014-08-01
EVENT FINISH: 11:59 hrs – 2014-08-01
IMPACT/RISK: Non Customer Impacting
SUMMARY: Digital Fortress will temporarily be without email and telephone service while we conduct necessary network maintenance Friday between 21:00 hrs and 23:59 hrs. This will not affect access to ticketing; Customers are encouraged to send email to support@dfcolo.zendesk.com to file a ticket, or call the NOC mobile line direct at 206 734 9997.

By |July 31st, 2014|Status|Comments Off

2014-07-31: CAT 1 Emergency Network Maintenance Spectrum Networks – Seattle & Tukwila (RESOLVED)

EVENT TYPE: CAT 1 Maintenance, Critical
EVENT START: 02:00 hrs – 2014-07-31
EVENT FINISH: 05:00 hrs – 2014-07-31
IMPACT/RISK: Low/no risk service interruption
SUMMARY: Spectrum Networks will be performing a proactive emergency maintenance to move DF connections off of equipment that appears to be failing.  They anticipate approximately an hour of down time during the stated window.

This is expected to be a zero-impact event for Digital Fortress customers.  NetOps has rerouted traffic away from Spectrum transit and onto our redundant Level 3 and XO circuits until they can resolve this issue.  But if you have questions please file a ticket by sending email to support@dfcolo.com.

By |July 30th, 2014|Status|Comments Off

2014-07-25: CAT 3 Planned Generator Maintenance – Tukwila (RESOLVED)

EVENT TYPE: CAT 3 Planned FACILITIES Maintenance
EVENT START: 07:00 hrs – 2014-07-25
EVENT FINISH: 16:00 hrs – 2014-07-25
IMPACT/RISK: No Risk / Informational
SUMMARY: NC Power will be performing a semi annual service to include oil change and filters on all TUK1 CAT generators. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 25th, 2014|Status|Comments Off

2014-07-22: CAT 3 Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: CAT 3 Planned Maintenance
EVENT START: 07:00 hrs – 2014-07-22
EVENT FINISH: 16:00 hrs – 2014-07-22
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: NC Power will be performing a semi annual service to include oil change and filters on all TUK2 Onan generators. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 22nd, 2014|Status|Comments Off

2014-07-21~30 CAT 3 Planned Facilities Maintenance – TUK (OPEN)

EVENT TYPE: CAT 3 Planned Facilities Maintenance
EVENT START: 06:00 hrs – 2014-07-21~30
EVENT FINISH: 16:00 hrs – 2014-07-21~30
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: MacDonald Miller will be performing our quarterly HVAC pm on TUK1 & 2 systems over the following 2 weeks. usual start time is 6am to 2pm. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 21st, 2014|Status|Comments Off

2014-07-18: CAT 2 Network Event – Tukwila & Seattle (RESOLVED)

EVENT TYPE: CAT 2 Event – unplanned network incident
EVENT START: 11:00 hrs – 2014-07-18
EVENT FINISH: 20:00 hrs – 2014-07-18
IMPACT/RISK: Service Impacting – moderate risk
SUMMARY: We are investigating a network issue impacting a handful of DF customers involving select TCP services.  DF transit network is unaffected, and after extensive investigation have concluded it is not a network threatening event.  DF NetOps is working to identify root cause and resolve the issue with impacted customers – if you are experiencing issues and have not yet filed a ticket, please send email to support@dfcolo.com.

By |July 18th, 2014|Status|Comments Off

2014-06-25: CAT 2 Planned Facilities Maintenance – Seattle (RESOLVED)

EVENT TYPE: CAT 2 Planned Maintenance
EVENT START: 08:00 hrs – 2014-06-25
EVENT FINISH: 16:00 hrs – 2014-06-25
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: MacDonald Miller will be momentarily shutting down various DC CRAC units for preventative maintenance. This should be a Low/No impact event but If you have questions please send email to support@dfcolo.com to open a ticket.

By |June 25th, 2014|Status|Comments Off

2014-06-23 & 24: Cat 3 Planned Facilities Maintenance – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Cat 3 Planned Facilities Maintenance
EVENT START: 06:00 hrs – 2014-06-23,24
EVENT FINISH: 15:00 hrs – 2014-06-23,24
IMPACT/RISK: No Risk – Informational
SUMMARY: Audibles and bells will be heard as well as strobe lights while engineers conduct maintenance on our fire alert systems in our Tukwila facility.  This should be a No Impact event but if you have questions please send email to support@dfcolo.com to open a ticket.

By |June 23rd, 2014|Status|Comments Off

2014-06-18: Cat 2 Planned Network Maintenance – Seattle & Tukwila (RESOLVED)

EVENT TYPE: Cat 2 Planned Network Maintenance
EVENT START: 20:00 hrs – 2014-06-18
EVENT FINISH: 23:59 hrs – 2014-06-18
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: Digital Fortress Network Operations will be performing scheduled maintenance on the Tukwila and Seattle facility core routers. This maintenance is required to implement BGP peering with the Seattle Internet Exchange. This is expected to be a LOW/NO Impact event but if you have questions please send email to support@dfcolo.com to open a ticket.

By |June 18th, 2014|Status|Comments Off