Vendors arrived, and after further investigation the problem was found and solved. UPS has been tested with no issues. We will be sending out an RCA by the end of the week.
Vendors have arrived onsite to investigate power event. No customers are currently impacted.
We are continuing to investigate a power event. Vendors are on the way.
We are experiencing a power event. Tukwila customers may be impacted. We are investigating.
Our engineers have resolved the issue. Customer availability restored. For continued assistance, please contact firstname.lastname@example.org
We are currently experiencing a network issue affecting a limited number of customers. Our network engineers are investigating. We will update as new information becomes available.
TUK is back on utility power. We are waiting for Seattle City Light to provide details of the outage.
Zendesk appears to be operating normally. We will continue to monitor. In case any tickets were lost during the downtime, if you submitted a ticket to support this morning and did not get a response, please resubmit.
Zendesk continues to have issues – please call our NOC directly if you need support @ (206) 395-7163