Status

2014-07-21~30 CAT 2 Planned Facilities Maintenance – TUK

EVENT TYPE: CAT 2 Planned Facilities Maintenance
EVENT START: 06:00 hrs – 2014-07-21~30
EVENT FINISH: 16:00 hrs – 2014-07-21~30
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: MacDonald Miller will be performing our quarterly HVAC pm on TUK1 & 2 systems over the following 2 weeks. usual start time is 6am to 2pm. If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |July 21st, 2014|Status|Comments Off

2014-07-18: CAT 2 Network Event – Tukwila & Seattle (Resolved)

EVENT TYPE: CAT 2 Event – unplanned network incident
EVENT START: 11:00 hrs – 2014-07-18
EVENT FINISH: 20:00 hrs – 2014-07-18
IMPACT/RISK: Service Impacting – moderate risk
SUMMARY: We are investigating a network issue impacting a handful of DF customers involving select TCP services.  DF transit network is unaffected, and after extensive investigation have concluded it is not a network threatening event.  DF NetOps is working to identify root cause and resolve the issue with impacted customers – if you are experiencing issues and have not yet filed a ticket, please send email to support@dfcolo.com.

By |July 18th, 2014|Status|Comments Off

2014-06-25: CAT 2 Planned Facilities Maintenance – Seattle (RESOLVED)

EVENT TYPE: CAT 2 Planned Maintenance
EVENT START: 08:00 hrs – 2014-06-25
EVENT FINISH: 16:00 hrs – 2014-06-25
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: MacDonald Miller will be momentarily shutting down various DC CRAC units for preventative maintenance. This should be a Low/No impact event but If you have questions please send email to support@dfcolo.com to open a ticket.

By |June 25th, 2014|Status|Comments Off

2014-06-23 & 24: Cat 3 Planned Facilities Maintenance – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Cat 3 Planned Facilities Maintenance
EVENT START: 06:00 hrs – 2014-06-23,24
EVENT FINISH: 15:00 hrs – 2014-06-23,24
IMPACT/RISK: No Risk – Informational
SUMMARY: Audibles and bells will be heard as well as strobe lights while engineers conduct maintenance on our fire alert systems in our Tukwila facility.  This should be a No Impact event but if you have questions please send email to support@dfcolo.com to open a ticket.

By |June 23rd, 2014|Status|Comments Off

2014-06-18: Cat 2 Planned Network Maintenance – Seattle & Tukwila (RESOLVED)

EVENT TYPE: Cat 2 Planned Network Maintenance
EVENT START: 20:00 hrs – 2014-06-18
EVENT FINISH: 23:59 hrs – 2014-06-18
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: Digital Fortress Network Operations will be performing scheduled maintenance on the Tukwila and Seattle facility core routers. This maintenance is required to implement BGP peering with the Seattle Internet Exchange. This is expected to be a LOW/NO Impact event but if you have questions please send email to support@dfcolo.com to open a ticket.

By |June 18th, 2014|Status|Comments Off

2014-06-16: Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: Planned Maintenance
EVENT START: 09:00 hrs – 2014-06-16
EVENT FINISH: 12:00 hrs – 2014-06-16
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: NES will be sampling fuel from all DF fuel tanks at our Tukwila facility. This should be a No Impact event but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |June 16th, 2014|Status|Comments Off

2014-06-12: Unplanned Network Event – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Unplanned Network Event
EVENT START: 11:14 hrs – 2014-06-12
EVENT FINISH: 22:54 hrs – 2014-06-12
IMPACT/RISK: Moderate/high risk service interruption
SUMMARY: Approx 11:00hrs PST, one of our three carriers (Level 3) experienced a brief outage, and at 11:45hrs PST we began noticing degradation in our BGP peering sessions with them. After a brief period of troubleshooting we suspended peering with L3 until Level 3 could resolve the issue.

Level 3 has since resolved the issue, peering has been reestablished and we have exited our state of alert.

Due to recent improvements in our network infrastructure, this was non-impacting network event for all Digital Fortress customers.

By |June 12th, 2014|Status|Comments Off

2014-06-04: Planned Network Maintenance – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Planned Maintenance
EVENT START: 20:00 hrs – 2014-06-04
EVENT FINISH: 22:00 hrs – 2014-06-04
IMPACT/RISK: Non-Interrupting / Low Risk
SUMMARY: Digital Fortress Network Operations will be performing scheduled maintenance on the Tukwila facility core routers. This maintenance is required to migrate the Level 3 Communications egress circuit to the ASR 9000 series edge router. This should be a Low/No Impact event, but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |June 4th, 2014|Status|Comments Off

2014-05-22: Planned Network Maintenance – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Planned Maintenance
EVENT START: 20:00 hrs – 2014-05-22
EVENT FINISH: 22:00 hrs – 2014-05-22
IMPACT/RISK: Non-Interrupting – Low Risk
SUMMARY: Digital Fortress Network Operations will be performing scheduled maintenance on the Seattle facility core routers. This maintenance is required to migrate the XO egress circuit to the ASR 9000 series edge router. This should be a Low/No Impact event, but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |May 22nd, 2014|Status|Comments Off

2014-05-22: Planned Fire Drill – Seattle (RESOLVED)

EVENT TYPE: Planned Fire Drill
EVENT START: 10:30 hrs – 2014-05-22
EVENT FINISH: 11:00 hrs – 2014-05-22
IMPACT/RISK: No impact/No risk
SUMMARY: Please be advised that on Thursday May 22nd at 10:30am Martin Selig Real Estate (MSRE) will be conducting a fire drill in the 3101 Western Avenue building. While this is a mandatory building fire drill required by the Seattle Fire Department, individual tenant participation is voluntary. The basic procedure during a fire drill is to exit your floor once you hear the alarm sound. Proceed down the stairwell and exit the building. The MSRE representative, Ed Riner, will inform you when it is clear to return to the building.

If you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |May 22nd, 2014|Status|Comments Off

2014-05-22: Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: Planned Maintenance
EVENT START: 08:00 hrs - 2014-05-22, 23, 27,28
EVETN FINISH: 17:00 hrs - 2014-05-22, 23, 27,28
RISK/IMPACT: Non-Interrupting / Low Risk
SUMMARY: TUK1 UPS 2A & 2B, 3A & 3B service to include new AC/DC caps over 4 day event normal business hours. This should be a No Impact event for the great majority of DF customers, but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |May 22nd, 2014|Status|Comments Off

2014-05-21: Planned Network Maintenance – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Planned Network Maintenance
EVENT START: 08:00 hrs - 2014-05-21
EVENT FINISH: 23:59 hrs - 2014-05-21
RISK/IMPACT: Low Risk / Non-interrupting
SUMMARY: Digital Fortress is conducting scheduled maintenance on network equipment at both our Tukwila and Seattle facilities. Network Engineering staff will be performing a series of security tests as part of our internal security controls.  This is expected to be a Low/No Impact event, but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |May 21st, 2014|Status|Comments Off

2014-05-20: Planned Facilities Maintenance – Tukwila (RESOLVED)

EVENT TYPE: Planned Maintenance
EVENT START: 09:00 hrs - 2014-05-20, 21
EVENT FINISH: 17:00 hrs - 2014-05-20, 21
RISK/IMPACT: Non-Interrupting / low
SUMMARY: TUK1 UPS 2A & 2B, 3A & 3B preventative maintenance over 2 day event normal business hours. This should be a No Impact event for the great majority of DF customers, but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |May 20th, 2014|Status|Comments Off

2014-05-17: Unplanned Network Event – Tukwila and Seattle (RESOLVED)

EVENT TYPE: Unplanned Incident
EVENT START: 12:45 hrs - 2014-05-17
EVENT FINISH: 13:35 hrs - 2014-05-17
RISK/IMPACT:  Service Interrupting
SUMMARY:  At 12:45 we experienced a network event of unknown scope and origin.  Investigation revealed a CoPP policy configuration error caused CPU to spike and BGP to flap, sending network into an unstable state.   CoPP policy issue was resolved and network returned to a stabilized state at 13:35.  If you continue to experience issue please file a ticket at support@dfcolo.com.

By |May 17th, 2014|Status|Comments Off

2014-05-16: Planned Network Maintenance – Seattle and Tukwila (RESOLVED)

EVENT TYPE: Planned Maintenance
EVENT START: 00:01 hrs - 2014-05-16
EVENT FINISH: 02:00 hrs - 2014-05-16
RISK/IMPACT:  Low Risk/Non Interrupting
SUMMARY:  Digital Fortress Network Operations will be performing scheduled maintenance on the Tukwila and Seattle facility core routers. This maintenance is required to deploy BGP peering between the core routers.  This should be a No Impact event but if you have questions or issues please send email to support@dfcolo.com to open a ticket.

By |May 15th, 2014|Status|Comments Off