Support: (206) 395-7163 | Sales: (206) 838-1630

Status

TUK Power Event

TUK is back on utility power. We are waiting for Seattle City Light to provide details of the outage.

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Zendesk – functionality restored

Zendesk appears to be operating normally. We will continue to monitor. In case any tickets were lost during the downtime, if you submitted a ticket to support this morning and did not get a response, please resubmit.

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Zendesk Issues

Zendesk continues to have issues – please call our NOC directly if you need support @ (206) 395-7163

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Zendesk Issues – December 23, 2015

We have noticed intermittent performance issues with our ticketing system, Zendesk. If you need to contact support, please call our 24/7 support line @ 206-395-7163

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SEA UPS2A – Emergency Maintenance

Work on SEA UPS2A is complete.

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SEA UPS2A – Emergency Maintenance

We are performing emergency maintenance on UPS 2A in the Seattle datacenter. There will be no customer impact. Customers will be switched to utility power briefly, and then switch back to the UPS.  

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UPS3B Power Incident

All components have been installed. Unit will be energized, checked and tested. During this time there will be NO customer load on the UPS. The unit will be isolated. If unit passes testing, we transfer load at approx. 2:45pm.

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Tukwila UPS3B Power Incident

Thursday, December 10th Digital Fortress will bring TUK UPS 3B back online. All repairs have been completed and critical load will be transferred back online Thursday afternoon. This will not be customer affecting. Digital Fortress staff will be on site during this transition. An email will be […]

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Tukwila UPS3B Power Incident

We are sourcing repair parts for UPS3B. Customers will stay on utility power, with generator back-up, until repair work can be performed on affected systems.

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Tukwila UPS3B Power Incident

Affected customers are now on utility power with generator back-up while we investigate UPS3B issues.

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Main Office

Digital Fortress
12101 Tukwila International Blvd.
Seattle, WA 98168


(206) 838-1630
info@dfcolo.com

SUPPORT
(206) 395-7163
support@dfcolo.com